Refund policy

Digital products

Our guides are digital downloads delivered instantly after purchase. Because a downloaded file can't be returned, all sales are final and we do not offer refunds once an order has been placed and the download link has been delivered.

Problems with your file

If your file is damaged, won't open, or you didn't receive your download link, contact us within 30 days of purchase at mooremedia0@gmail.com with your order number. We'll send you a working copy or a new download link at no charge. If we can't fix the problem, we'll issue a full refund.

Wrong edition

Bought the English edition but wanted Spanish (or the other way around)? Email us within 7 days of purchase and we'll exchange it for the other edition.

Duplicate purchases

If you accidentally buy the same guide twice, contact us within 30 days and we'll refund the duplicate order.

Contact

Questions? Email mooremedia0@gmail.com and we'll get back to you within 2 business days.